Welcome to the Read A Writer support page! Below, you'll find solutions to common issues users may encounter while using our platform. If your issue isn’t listed here, feel free to reach out to our support team.
| Issue | Solution |
| I can’t log into my account. |
Ensure you’re using the correct email and password. If you forgot your password, use the “Forgot Password” link to reset it. |
| I didn’t receive my password reset email. | Check your spam/junk folder. If the email isn’t there, try requesting a reset again. If the problem persists, contact support. |
| I uploaded my book, but it’s not showing in search results. | Double-check if the upload was successful. Make sure to activate the title by selecting "Apply Credits" from the user menu. If the issue continues, refresh the page or contact support. |
| My book listing was removed. | Book listings are only active if you engage with the community by purchasing a book, leaving a review, or sharing your referral code every three months. Check your book's status under "My Books". |
| I made a purchase, but I didn’t receive my ebook. | Check your email for the attachment. Make sure your email address is current. If the issue persists, contact the seller or support. |
| I referred a friend, but I don’t see the credit. | Your referral must sign up using your code and complete a purchase. If they did and you don’t see a credit, contact support. |
| I left a review, but it’s not appearing. | Reviews go through moderation and may take some time to appear. Ensure your review follows community guidelines. |
| I haven’t received my earnings. | Payments are processed based on our payout schedule. Check your dashboard for payout dates. Ensure your payment details are up to date. |
| I want to delete my account. | You can delete your account from Settings in the menu. If you need assistance, contact our support team. |
